At Polonest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from polonest.shop.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Name
Email address
Phone number
Shipping address
Billing address
Order details
Payment status
Device and browser information
Website usage and browsing activity
How We Use Your Information
We use your information to:
Process and deliver your orders
Send order confirmation and shipping updates
Provide customer support
Respond to your questions or complaints
Improve our products, website, and services
Prevent fraud, misuse, or unauthorized activity
Send offers, updates, or promotional messages, only where permitted
Payment Information
All payments are processed through secure third-party payment gateways.
We do not store your complete card details, UPI details, net banking details, or sensitive payment information on our website.
Sharing Your Information
We may share limited customer information only when necessary with:
Courier and delivery partners
Payment gateway providers
Shopify and website service providers
Customer support tools
Legal or government authorities, if required by law
We do not sell, rent, or trade your personal information to any third party.
Cookies
Our website may use cookies and similar technologies to improve your shopping experience.
Cookies may help us:
Remember your preferences
Improve website speed and performance
Analyze website traffic
Show relevant products or offers
Improve marketing and advertising performance
You can disable cookies from your browser settings, but some website features may not work properly.
Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online platform or internet transmission can be guaranteed to be 100% secure.
Marketing Communication
If you sign up for offers, updates, or newsletters, we may contact you through email, SMS, WhatsApp, or other available communication channels.
You may opt out of promotional communication anytime by contacting us.
Data Retention
We keep your personal information only for as long as required to complete orders, provide customer support, maintain business records, comply with legal requirements, and prevent fraud.
Your Rights
You may contact us to:
Access your personal information
Correct or update your details
Request deletion of your personal information, where legally possible
Opt out of marketing messages
Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
Polonest may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
For any privacy-related questions or requests, contact us:
Polonest
Email: info.samir189@gmail.com
Phone: +91 88668 38327
Address: DB-3F 3064, Avadh Ruturaj Textile Hub, Surat, Gujarat - 395010, India
