Welcome to Polonest. This website is operated by VS Trends. By visiting our website polonest.shop or purchasing from us, you agree to the following Terms of Service.
Please read these terms carefully before using our website.
1. Business Information
Store Name: Polonest
Trade Name: VS Trends
Legal Name: SHARMA VIJAY RAMBHAGAT
Business Type: Proprietorship
Address: DB-3F 3064, Avadh Ruturaj Textile Hub, Surat, Gujarat - 395010, India
Email: info.samir189@gmail.com
Phone: +91 88668 38327
2. Use of Website
By using this website, you agree that you will not:
Use the website for any illegal purpose
Place fake or fraudulent orders
Provide false or incorrect information
Copy, misuse, or reproduce our website content
Try to damage, hack, or interfere with website security
Misuse our products, services, images, or brand identity
We reserve the right to refuse service or cancel orders if we suspect misuse, fraud, or violation of these terms.
3. Product Information
We try our best to display product details, images, prices, colors, sizes, and descriptions as accurately as possible.
However, actual product color may slightly vary due to photography lighting, screen settings, or device display differences.
Product availability may change without prior notice.
4. Pricing
All product prices are shown in Indian Rupees unless mentioned otherwise.
We reserve the right to change product prices, offers, discounts, or availability at any time without prior notice.
If a product is listed with an incorrect price due to technical or human error, we reserve the right to cancel the order and refund the amount paid.
5. Orders
Once you place an order, you may receive order confirmation through email, SMS, WhatsApp, or website notification.
Order confirmation does not guarantee final acceptance. We may cancel an order in cases such as:
Product out of stock
Payment failure
Incorrect product pricing
Incorrect customer details
Suspicious or fraudulent activity
Delivery service not available in your area
6. Payments
Orders are confirmed only after successful payment.
We use secure third-party payment gateways to process payments. We do not store complete card details, UPI details, banking details, or sensitive payment information.
7. Shipping & Delivery
Shipping and delivery timelines are subject to our Shipping Policy.
Delivery time may vary depending on location, courier service, weather, festivals, strikes, or other unexpected situations.
Polonest is not responsible for delays caused by courier partners or incorrect customer address details.
8. Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are handled as per our Return & Refund Policy.
Customers must read the Return & Refund Policy before placing an order.
9. Cancellation
Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation may not be possible. After delivery, return or exchange requests will be handled as per our Return & Refund Policy.
10. Customer Information
You agree to provide accurate and complete details while placing an order, including name, phone number, email, and shipping address.
Polonest will not be responsible for failed delivery or delays caused by incorrect or incomplete customer information.
11. Intellectual Property
All content on this website, including logo, brand name, images, product photos, text, graphics, design, layout, and other materials belong to Polonest or their respective owners.
You may not copy, reproduce, modify, distribute, or use our content without written permission.
12. Third-Party Services
Our website may use third-party services such as Shopify, payment gateways, courier partners, analytics tools, and marketing tools.
We are not responsible for the actions, policies, errors, or services of third-party providers.
13. Limitation of Liability
Polonest shall not be liable for any indirect, accidental, special, or consequential loss arising from:
Use or inability to use the website
Delivery delays
Courier issues
Payment gateway issues
Product misuse
Technical errors
Events beyond our control
Our maximum liability, if applicable, shall be limited to the amount paid for the product purchased.
14. Offers & Discounts
Offers, coupons, sales, and discounts may be changed, paused, or cancelled at any time without prior notice.
Discounts cannot be combined unless clearly mentioned.
15. Governing Law
These Terms of Service are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Surat, Gujarat, India.
16. Changes to Terms
Polonest may update or modify these Terms of Service at any time. Updated terms will be posted on this page.
Continued use of our website after changes means you accept the updated terms.
17. Contact Us
For any questions related to these Terms of Service, contact us:
Polonest
Email: info.samir189@gmail.com
Phone: +91 88668 38327
Address: DB-3F 3064, Avadh Ruturaj Textile Hub, Surat, Gujarat - 395010, India
