At Polonest, we aim to deliver your order safely, smoothly, and on time. Please read our shipping policy before placing an order on polonest.shop.
Order Processing Time
All orders are processed only after successful payment confirmation.
Orders are usually processed within 1–3 business days.
Orders placed on Sundays, public holidays, or during high-demand sale periods may take slightly longer to process.
Shipping Time
Once your order is dispatched, delivery usually takes:
5–10 business days within India
Delivery time may vary depending on your location, courier availability, weather conditions, festivals, strikes, lockdowns, or other unexpected delays.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your payment.
From time to time, Polonest may offer free shipping or special shipping offers. Such offers may change without prior notice.
Order Tracking
After your order is shipped, tracking details may be shared with you through email, SMS, WhatsApp, or your order tracking page, depending on the contact details provided during checkout.
Incorrect or Incomplete Address
Please make sure your shipping address, phone number, and pin code are correct before placing the order.
Polonest will not be responsible for delivery delays, failed delivery, or return-to-origin shipments caused by incorrect or incomplete address details provided by the customer.
If the order is returned due to incorrect address or failed delivery attempt, reshipping charges may apply.
Delivery Attempts
Our courier partner may attempt delivery more than once, depending on their service policy.
If the customer is unavailable or does not respond to delivery calls, the package may be returned to us.
Delayed Delivery
We try our best to deliver orders within the estimated timeline. However, delays may happen due to reasons beyond our control, including courier delays, natural events, festivals, strikes, or high order volume.
If your order is delayed, please contact us and we will help you with the tracking status.
Damaged Package
If you receive a damaged or tampered package, please do not accept the delivery if possible.
If the package is already delivered, contact us within 48 hours of delivery with clear photos or video of the package and product.
Contact Us
For shipping-related questions, contact us:
Polonest
Email: info.samir189@gmail.com
Phone: +91 88668 38327
Address: DB-3F 3064, Avadh Ruturaj Textile Hub, Surat, Gujarat - 395010, India
